FAQ

For restaurants, PIMMIE is integrated to receive all incoming calls from your original number, take the customers order, and then send it over to your POS system in 3 simple steps. All calls are logged so you can see how PIMMIE is managing at all 3 steps. For non-restaurant clients the first two steps are the same, but where the call summary is sent can be selected by the client.

We are big on transparency and quality assessment, so we have your PIMMIE set up with call logs, data analytics, CRM, and more available to you in your PIMMIE account when you sign in.

We offer a trial period for 1-3 days depending on your business model, then it’ll renew on a pay-as-you-go plan so you can experience the benefits of PIMMIE with minimal commitment. Get started today with your trial to fully experience having PIMMIE by your side.

We can design everything from the introduction to the conclusion of conversations, but more importantly how it responds to the customers direction, all the way down to the tone, attitude, and expression. You will be able to create the exact brand representation you want your customers to experience consistently with no concerns of PIMMIE having a 'bad day'.

If our calculator didn't convince you, lets recognize you get a member of your team that is consistent, can work 24/7, manage multiple calls, operate as designed, and ensure opportunities for revenue are never lost. For those choosing PIMMIE over traditional hires like virtual assistants or sales/customer service reps, you save thousands of dollars each month. Beyond the fact it'll pay for itself many times over, it is exceedingly convenient for both your employees and customers. Imagine no longer having to rush to every call and being able to save the stress for more urgent tasks. We understand commitments can be daunting. To accommodate various needs we offer flexible pay as you go pricing models to meet you where you are in your business starting as low as $89.

PIMMIE will meet you where you are: same number, same POS, same system. We are able to do this using integrations that ensure minimal workflow disruption.

PIMMIE is committed to the highest standards of data security, employing comprehensive measures to protect user and client information. Your data security is our top priority.

As the user, you are responsible for ensuring that all outgoing contacts you reach out to have provided consent and are not listed on any Do Not Call (DNC) registries. While PIMMIE provides tools to help you manage compliance, the ultimate responsibility lies with you. We strongly recommend your calls comply with all applicable laws and regulations.

PIMMIE operates on an optional usage-based auto-renewal system. As you consume minutes, additional blocks of minutes can be automatically purchased to ensure uninterrupted service. This system eliminates the risk of running out of minutes mid-campaign. You can set thresholds or limits to control auto-renewal, and you’ll receive notifications for each renewal for transparency.

Our responsive and knowledgeable support team is ready to assist with any issues. We provide accessible forms for any requested changes or issues you find with PIMMIE that ensures minimal downtime and a smooth experience with PIMMIE. You do not have to worry about the technical 'stuff', leave that to us, just let us know what you would like changed!